Terms and Conditions of Sale

Applicable as of 27th July 2016

The present terms and conditions of sale apply unconditionally and without reserve to the purchase of any service offered by Cara Leopold to non-professional clients on her website. The Client must take note of these terms and conditions before placing an order. These Terms and Conditions are accessible at all times on Cara Leopold’s website (www.leo-listening.com) and overrule, if necessary, all other versions or any conflicting documents. The Client declares that they have taken note of the present Terms and Conditions of sale and have accepted these conditions, as well as the terms of use of Cara Leopold’s website (www.leo-listening.com), by ticking the required box before the online order process begins. Unless otherwise proven, the data recorded by Cara Leopold constitutes proof of all transactions carried out between Cara Leopold and the Client via Cara Leopold’s website (www.leo-listening.com). As these Terms and Conditions of sale may be subject to ulterieur modifications, the version that applies to the Client’s purchase is the current one available on the website (www.leo-listening.com) on the date the order is placed.

Lesson format

Lessons are delivered online and via a VOIP such as Skype or Google Hangouts. Lessons are designed for one person at a time and for adult learners. The Client is required to connect to their class from a quiet environment in which the lesson will not be disturbed such as their own home.

Standard lessons include: 1 to 1 online class, video or audio to prepare prior to the lesson, lesson write up, online listening guide. The lesson write up is transmitted to the student after each class in a shared online space.

Premium lessons include: 1 to 1 online class, video or audio to prepare prior to the lesson, lesson write up, online listening guide, audio recording of each class, audio recording of the new words from the lesson, correction of your audio recordings. Face to face lessons may be arranged at the discretion of Cara Leopold for Clients based in Besançon. These lessons are non transferable. A series of pre-paid lessons booked in the name of a particular Client cannot then be transferred to a third party.

Cancellation policy

If the Client has to cancel a class for whatever reason, they must inform Cara Leopold at least 24 hours in advance (by email, SMS or phone call) and we will reschedule it. If the Client informs me after or if the Client does not attend a lesson, the lesson will be invoiced in full and will not be rescheduled or refunded. If I have to cancel a class, I will always inform the Client at least 24 hours in advance and we will reschedule it.

Payment

The sale of Services will not be considered definitive until after a quotation has been drawn up by Cara Leopold and the acknowledgement of the order confirmation has been sent to the Client by e-mail. The quotations drawn up by Cara Leopold are valid for a duration of 28 days.

Payment for the classes is due in full before they begin. Payment is by cheque or preferably bank transfer for Clients in France. Bank transfer is also possible for Clients living in the Eurozone. Outside of France and the Eurozone, payment is by PayPal. Once the payment is received, we can start the classes.  Lesson packages must be completed within within the time stated in the invoice. For example, if you chose a 20-lesson package with a lesson a week (20 weeks), the course would have to be completed within 22 weeks of the start date of the course. Any outstanding lessons after this period will not be refunded.

In case of payment by cheque, the cheque must be issued by a bank based in metropolitan France or Monaco. Cheques are cashed upon reception. The payment data is encrypted and exchanged via the SSL (secure sockets layer) protocol. Cara Leopold is not obliged to furnish the services ordered if the price has not been fully paid according to the above terms. The payments made by the Client are not considered complete until after the cashing of the due amounts.

Lateness

The Client must be on time for lessons and must log in to video chat five minutes before the lesson is due to start. The Client must inform Cara Leopold of a late arrival to class 60 minutes before the lesson stat time (by e-mail, sms or phone call). If the Client is more than ten minutes late for a lesson and has not informed Cara Leopold prior to the lesson, Cara Leopold reserves the right to cancel without a refund or rescheduling. If the Client is late, and has informed Cara Leopold before the class, we can catch up the lost time or reschedule the class.

Connection Problems

The “listening lesson taster” trial lesson serves to check that the Client’s internet connection is of sufficient quality to undertake online lessons. No refunds are given due to connection quality or speed. The Client must posses the following:

A broadband internet connection.

The latest version of Skype and/or Google Hangouts

A microphone headset or at least a pair of headphones

A webcam.

The Client must log in to Skype at least 5 minutes before the start of the lesson to make sure the Internet connection and audio equipment are functioning correctly. During the lesson, if Cara Leopold has a technical problem which lasts less than 15 minutes, we will catch up the time in the following class. If the problem lasts more than 15 minutes, Cara Leopold will reschedule the class. If the Client has a technical problem, the lesson can be neither refunded nor rescheduled.

Sharing lessons with third parties

1 to 1 lessons are intended for one person only at one time. Lesson content and materials cannot be shared with third parties as they are designed for each specific Client. Each new Client is required to contact Cara Leopold to book and pay for their own lessons.

Complaints/grievances

Any complaints should be addressed to Cara Leopold in writing (email or letter) so that the matter can be settled outside of class time.   

Refunds

No refunds are given for pre-paid lessons under any circumstances. Once the Client has bought a package of lessons, they must finish them. Lessons are non-transferable.

Data protection 

Clients based in the European Union have, according to EU legislation, a permanent right to access, modify, rectify and rebut their personal information. This right can be exercised according to the terms and modalities defined on Cara Leopold’s website (www.leo-listening.com).

Copyright of materials

Cara Leopold retains the copyright of all tuition materials and recorded lessons provided unless otherwise stated. Teaching materials may be used freely for educational, non-commercial purposes only. All materials used must be accredited to Cara Leopold. Organisations and individuals wishing to use such material for any other purpose should contact Cara Leopold.